Get Involved. Make a Difference.

STAR Aquatics thrives because of the incredible support of our volunteer community. Whether you're timing races, helping at events, or offering behind-the-scenes support, your time and energy make a real impact. Explore how you can get involved—and check out our FAQs to learn more about volunteer expectations, requirements, and opportunities.

FAQs

Here are some answers to frequently asked questions we receive from STAR families.

  • What’s the difference between pausing and cancelling my account?

    • Pausing your account is a temporary hold on billing when a swimmer will not be attending practice for an extended period on time (minimum of a month) and also includes a return date. When requesting a pause on your account you must notify STAR via the change form by the 15th of the month prior to when you want the pause placed on your account. The change form must include the month you will resume practice.
    • Canceling your account is a permanent termination of billing when a swimmer will not continue practice. When requesting an account cancelation you must notify STAR via the change form by the 15th of the month prior to when you want your billing stopped on your account. 

  • If I need to change practice days, what do I do and who do I contact?

    • If it is a permanent change of practice days (ex. switching for Tuesday to Friday) — fill out the change form for the change to be made on your account.
    • If it is a scheduling conflict or an emergency where you can’t attend practice on your registered day, contact your swimmer’s coach to confirm an alternative day to make up the missed practice.

  • How do I get a family discount?

    To help offset the cost for larger families, STAR offers a $10 discount for each paying swimmer for families with multiple competitive or seasonal participants with the 4th swimmer's monthly dues being free! You must have two or more swimmers to qualify. Request the family discount by notifying STAR via the change form. 

  • How do I cancel my membership?

    In order to cancel your membership, you must submit a cancelation request via the change form by the 15th of the month prior you want the change to take place.

  • How to sign up for meets?

    How to sign up for swim meets:

    • Login to your Captyn account
    • Go to your homepage
    • Look under the 'Swim Meet' section and select the meet you want to sign up for
    • Select "Opt-In" to let us know your swimmer will be attending
    • Once you "opt-in" you have the option write any notes for your swimmers coaches to see if you have any preferences of events your swimmers wants to compete in.

Still have a question?

Contact STAR Aquatics here for help answering any questions.

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